Privacy Policy

UPSIDE Privacy Policy

Sloom Wellness Private Limited  respects your privacy and is committed to protecting it. This Privacy Policy ("Policy") describes how we collect, use, disclose, and protect your personal information through theupside.in and in connection with the offer and sale of our products. 

By accessing or using the Website, or by providing your personal information through  the Website, you confirm that you have read, understood, and agreed to the practices  described in this Policy. If you do not agree with this Policy, please do not use the Website. 

We may update this Policy from time to time. Changes will be effective immediately  upon posting on the Website with a revised "Last modified" date. Your continued use  of the Website following any changes constitutes your acceptance of the revised Policy. 

This Website is intended for adults above the age of 18 years only. We do not  knowingly collect personal information from minors. If we become aware that a minor has submitted personal information, we will delete it promptly. 

You agree and consent to receive all communications related to our services on the mobile number provided by you, even if such number is registered under the DND/NCPR  list under the Telecom Commercial Communications Customer Preference Regulations, 2018 TRAI Regulations. You hereby expressly consent to receive commercial communications from the Company or on its behalf, and confirm that no such communication shall be construed as Unsolicited Commercial Communication under the TRAI Regulations.

We use your information for the following purposes: 

- To process and fulfil your orders and provide related services 

- To verify your identity 

- To communicate with you about your account, orders, and queries 

- To send transactional, promotional, and marketing communications by email, SMS, 

  WhatsApp, and phone, where you have provided consent 

- To improve our products, services, and Website 

- To conduct internal research and analytics on customer behaviour and preferences 

- To ask for ratings and reviews of our products 

- To administer contests, promotions, or surveys 

- To comply with applicable laws, regulations, and legal processes 

- To detect, prevent, and investigate fraud, illegal activities, or violations of our terms and conditions 

- To establish, exercise, or defend legal rights in connection with legal proceedings 

We do not sell, rent, or lease your personal information to any third party. 

We may share your personal information with: 

- Logistics and courier partners, for the purpose of order fulfilment and delivery 

- Payment gateway providers, who process payments on a PCI-DSS compliant basis 

- Analytics, advertising, and cloud hosting platforms who process data on our behalf 

- Our affiliates and group companies, for internal business purposes 

- Legal and regulatory authorities, where required by law or court order 

- A third-party acquirer in the event of a merger, acquisition, or sale of our business 

All third-party service providers who process your data on our behalf are contractually required to protect such data and use it only for the purposes for which it was shared.

 - Right to access or correct your personal data by logging into your account or contacting us at hello@theupside.in  

- Right to request deletion of your personal data by emailing us at  hello@theupside.in  with the subject line "Data Deletion Request" 

- Right to withdraw consent for processing your personal data at any time by writing to us at hello@theupside.in — please note that withdrawal may affect our ability to provide you with certain services 

- Right to opt out of promotional and marketing communications at any time by clicking  the "Unsubscribe" link in any marketing email or by emailing hello@theupside.in with "Unsubscribe" in the subject line

We use cookies and similar tracking technologies on the Website. A "cookie" is a small data file placed on your device that helps us provide a better experience by remembering your preferences and tracking your interactions with the Website. 

 We use cookies to: 

- Remember your preferences and settings for future visits 

- Keep track of your shopping cart 

- Compile aggregate data on site traffic and interactions 

- Serve relevant advertisements through third-party advertising platforms 

You may control or remove cookies through your browser settings. Most browsers allow you to block or delete cookies. Disabling cookies may affect certain features of the Website, but you will still be able to place orders.

We store your personal information using our own secure servers or through third-party cloud service providers who are contractually required to maintain the same level of security as we do. 

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Typical retention periods: 

- Order and transaction data: up to 8 years, for tax and accounting compliance 

- Customer account data: until account deletion or extended period of inactivity 

- Marketing communication data: until you opt out 

- Customer support records: up to 3 years 

We take reasonable steps to delete or permanently de-identify personal information that is no longer needed.

We maintain appropriate physical, technical, and procedural safeguards to protect your personal information against unauthorised access, disclosure, destruction, loss, or modification. These include encryption of data in transit, restricted access on a need-to-know basis, and confidentiality obligations on employees and service providers. 

We cannot guarantee absolute security of information transmitted over the internet. You are responsible for maintaining the confidentiality of your account credentials and restricting access to your devices.

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policy of any third-party website before providing your information. Your use of third-party websites is at your own risk.

If you have any concerns, complaints, or queries regarding your personal information or this Policy, please contact our Grievance Officer: 

Email:          hello@theupside.in 

Phone:        +91 8971352333 

Hours:         Monday to Friday - 10 am to 7 pm 

THE UPSIDE  ·  Privacy Policy  ·  June, 2026