Shipping and Returns Policy
Shipping Policy Our Commitment
At Upside, we partner with trusted courier networks across India to ensure your order arrives safely and on time. Every order is carefully packed and dispatched from our fulfillment centre so it reaches you in perfect condition.
Order Confirmation & Tracking
Once your order is confirmed, you will receive a tracking link via your registered mobile number or email address. You can also track your order at any time using the Track Order option on our website.
Order Processing Time
All orders are typically processed within 24 business hours (excluding weekends and public holidays).
During sale periods, new launches, or high-demand events, processing may take a little longer, we'll keep you updated.
Note: Processing time is separate from shipping and delivery timelines.
Estimated Delivery Timelines
Location, Estimated Delivery
Metro Cities, 3–5 business days
Non-Metro Locations, 5–7 business days
Remote Areas, 7–10 business days
Delivery timelines are estimates and not guaranteed. Factors outside our control, such as weather conditions, operational disruptions, or courier delays, may occasionally affect these timelines.
Shipping Charges & Free Shipping
We offer free shipping on orders above INR 499. The applicable shipping charges (if any) will be clearly displayed at checkout before you confirm your order.
Split Shipments
If your order contains multiple products, they may be shipped separately and arrive at different times. You will receive individual tracking information for each shipment at no additional cost.
International Shipping
We currently ship only within India. If you'd like to see our products available in your country, write to us at hello@theupside.in.
Failed Delivery Attempts
If our delivery partner is unable to reach you or your provided address, they will contact you to reschedule delivery. After 2–3 unsuccessful attempts, the order may be returned to us. Please refer to our Delayed Delivery Policy in such cases.
Delayed Delivery Policy
If your order is delayed beyond the estimated delivery date, please write to us at hello@theupside.in.
Our team will process your request and send a confirmation email within 24 hours.
Prepaid orders: You may choose between a replacement or a full refund to your original payment method.
COD orders: We will arrange a cancellation at no charge. If you still wish to receive the product, contact us and we will do our best to arrange delivery or a fresh order.
Cancellation Policy
Changed your mind? It happens.
You can cancel your order on the same day of the order before it enters the “Processing” phase. Once it is being processed, we order enters the courier network and cannot be recalled or cancelled.
How to Cancel
Check your order status via the tracking link sent to your mobile or email.
If it hasn't been dispatched yet or is on the same day within 11:59 hours, email us at hello@theupside.in with your Order ID and cancellation request.
If a delivery is attempted despite your cancellation, you may simply refuse to accept it if you are on COD basis.
Refunds on Cancellation
Prepaid orders: Refund initiated to your original payment method upon confirmation — typically reflected within 7–10 working days, depending on your bank.
COD orders: The order is simply closed. No payment is due.
Return Policy
Due to the nature of personal care products and the safety standards of nutraceutical products, we do not accept general returns after purchase.
However, if something isn't right, we're here to fix it. We will arrange a free replacement at no extra cost if you receive any of the following:
✓ Wrong product
✓ Expired product
✓ Damaged or defective product
✓ Incomplete order (missing items)
We will not be able to process a replacement if the product has already been opened, used, tampered with, or altered.
How to Request a Replacement
Email us at hello@theupside.in within 3 days of delivery.
Include your Order ID, name, the item(s) affected, and the reason for the request.
Attach clear photos or a short unboxing video of the product and packaging.
Our team will review your request and process it within 5 working days.
If the replacement product is out of stock, we will initiate a full refund to your original payment method, typically reflected within 7–10 working days.
If your request has not been resolved within 14 days, please write to hello@theupside.in and we will address it urgently.
Exchange Policy
Due to the nature of our products, we do not offer exchanges once a purchase has been made. This ensures that every product you receive has never been handled by another customer.
If you have received a wrong, expired, damaged, or defective product, please refer to our Return Policy above.
Refunds Policy
Where a refund is applicable, here is what you can expect:
We will initiate a refund to your original payment method as soon as your request is confirmed. Refunds are typically reflected within 7–10 working days from the date of initiation, depending on your bank or payment provider.
In rare cases, if your refund is delayed beyond 14 days, please write to us at hello@theupside.in and we will resolve it urgently.
For COD orders where a refund applies, the amount will be transferred to your bank account. Please share your bank details when raising the request.
A Note From Us
Everything you read, see, and explore on this website is meant to inform and inspire — not to replace professional guidance of any kind.
The information on this website is for general informational and lifestyle purposes only and should not be considered professional advice. Our products are personal care and wellness products intended for everyday use.
We recommend that individuals with unique health considerations or those currently under professional guidance consult their personal advisor before introducing new products into their routine. As with any personal care item, we suggest a small patch test before full application.
Experiences shared by our community are personal; individual results are unique and may vary.
Contact & Support
For any queries related to your order, shipping, or returns:
Email: hello@theupside.in
WhatsApp: +91 8971351333
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM
Our team typically responds within 24 business hours.
For any grievances, please contact our Grievance Officer as mentioned on our Terms & Conditions page.