Shipping policy

Shipping Policy Our Commitment

At Upside, we partner with trusted courier networks across India to ensure your order arrives safely and on time. Every order is carefully packed and dispatched from our fulfillment centre so it reaches you in perfect condition. 

Order Confirmation & Tracking 

Once your order is confirmed, you will receive a tracking link via your registered mobile number or email address. You can also track your order at any time using the Track Order option on our website. 

Order Processing Time 

All orders are typically processed within 24 business hours (excluding weekends and public holidays). 

During sale periods, new launches, or high-demand events, processing may take a little longer, we'll keep you updated. 

Note: Processing time is separate from shipping and delivery timelines. 

Estimated Delivery Timelines 

Location, Estimated Delivery 

Metro Cities, 3–5 business days 

Non-Metro Locations, 5–7 business days 

Remote Areas, 7–10 business days 

Delivery timelines are estimates and not guaranteed. Factors outside our control, such as weather conditions, operational disruptions, or courier delays, may occasionally affect these timelines. 

Shipping Charges & Free Shipping 

We offer free shipping on orders above INR 499. The applicable shipping charges (if any) will be clearly displayed at checkout before you confirm your order. 

Split Shipments 

If your order contains multiple products, they may be shipped separately and arrive at different times. You will receive individual tracking information for each shipment at no additional cost. 

International Shipping 

We currently ship only within India. If you'd like to see our products available in your country, write to us at hello@theupside.in. 

Failed Delivery Attempts 

If our delivery partner is unable to reach you or your provided address, they will contact you to reschedule delivery. After 2–3 unsuccessful attempts, the order may be returned to us. Please refer to our Delayed Delivery Policy in such cases. 

Delayed Delivery Policy 

If your order is delayed beyond the estimated delivery date, please write to us at hello@theupside.in. 

Our team will process your request and send a confirmation email within 24 hours. 

Prepaid orders: You may choose between a replacement or a full refund to your original payment method. 

COD orders: We will arrange a cancellation at no charge. If you still wish to receive the product, contact us and we will do our best to arrange delivery or a fresh order.